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Social Media Monitor - Customer Service

Job Posted 1/16/2025
Enlightened, Inc.
Jersey City, NJ 07306
United States
Category Marketing
Job Description
About Enlightened We deliver end-to-end IT solutions with a focus on Cybersecurity, Management Consulting, Software Development, and Integration. Each member of Enlightened brings something new to the table, something beyond expectation.

DUTIES AND RESPONSIBILITIES:
  • Monitor, engage and respond to customer service-related inquires on PATH's social media feeds, including but not limited to Twitter, Facebook, and Instagram.
  • Alert Port Authority Police Department to emergencies or unsafe conditions.
  • Provide communications support during service delays/disruptions, emergencies, and weather events.
  • At the direction of PATH management or designees, prepare and issue alerts and advisories to notify customers of incidents or events regarding changes to operations service disruptions, closures and other conditions that may delay their journey on PATH.
  • Monitor incidents and events and continue to issue updates.
  • Responsibilities may be expanded in the future to include the development of special promotions related to PATH services.
  • Provide daily engagement reports to PATH management or designee.
  • Provide updates to incoming PATH Customer Experience Social Media Specialist at change of tour for continuity and awareness.
  • Perform other associated customer service duties as directed by PATH management or designee.

REQUIRED SKILLS:
  • Bachelor's degree in digital communications, marketing, or related field
  • Minimum of 3 years of customer service experience and engagement with customers on various social media platforms
  • Good judgement and proven success in addressing customer concerns with sensitivity and care
  • Flexibility and ability to work various shifts, as needed

Job Types: Full-time, Part-time

Salary: Up to $29.00 per hour

Schedule:
  • 8 hour shift
  • Weekends as needed

Work Location: In person