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Pediatrics-Orthodontics Referral Specialist/Patient Coordinator - Bilingual
Job Posted
10/21/2024
Choice Healthcare Services
Redding, CA 96001
United States
Category
Healthcare
Apply for Job
Full-Time
Job Description
Overview:
Pediatrics-Orthodontics Referral Specialst/Patient Coordator - Bilingual in Spanish
Summary: We are seeking a highly skilled Pedo-Ortho Referral Specialist/Patient Coordinator to join our team. This individual will be responsible for maintaining both pediatric and orthodontic patients, as it pertains to orthodontia, and will be responsible for accessing eligibility reports, call parents, educating parents on orthodontic evaluations, greeting patients in pediatric clinics, and scheduling patients for their orthodontic consultation. The ideal candidate will have ha strong background in both pediatric dentistry and orthodontics and possess excellent communication and organizational skills. Primary responsibilities include qualifying and scheduling patients for complimentary orthodontic evaluations.
Pay Range: $18.00-$22.00/hour (Based on experience)
At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
What we provide to you as a CHOICE teammate:
Care for your wellbeing and work-life balance
Professional and personal growth
Experienced leadership support
Fun and supportive team dynamic with events and celebrations
Excellent compensation and comprehensive benefit package
Responsibilities:
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
PEDO ORTHO SPECIALIST INITIATIVES
Coordinating both pediatric and orthodontic patients
Obtain reports and analyze patient data
Promote our dental practices by directly engaging with patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.
As a Pedo Ortho Specialist, exemplify and embody CHOICE standards.
Develop knowledge and understanding of underserved community health and dental health issues in target populations.
Seek and engage families and individuals to educate and inform them on the importance of orthodontic dental care at Children's CHOICE Healthcare Services.
Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.
Complete ad hoc projects per needs of management and team.
Support orthodontic growth goals for new patient appointments by:Obtaining data from reports to identify qualified patients
Greeting qualified patients at their pediatric appointment and schedule orthodontic consultations
Engage with parents via phone and in person to educate on the importance of orthodontia care and to schedule complimentary orthodontic exams.
Scheduling pediatric patients for orthodontic exams.
Follow up with patients who are not ready to schedule, or have postponed scheduling their orthodontic exam.
Directly engaging potential new orthodontic patients and scheduling consultation appointments or gathering information for follow-up.
Ensuring that monthly appointment goals are met as set by Ortho Manager to support operational growth targets.
Collaborate with both the pediatric and orthodontic teams to provide comprehensive care to patients.
Maintain accurate patient records and schedules
Attend both pediatric and orthodontic huddles
Understand and comply with ethical, legal and regulatory requirements applicable to industry.
Collaborate with clinic teams for existing and new patient conversion efforts.
Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.
PATIENT COORDINATOR INITIATIVES
Collect and process payments
When we receive authorizations back in the mail imports and calls parents
Schedules treatment appointments and recall appointments
Confirms treatment appointments
Takes calls throughout the day
Process No Show Reports
Schedules patients from ASAP List
Checks patients in and out
Verifies info on file
Verifies eligibility with insurance
Calls patients when past 10 mins
Confirms observation appointments
Schedules observation appointments
Works on daily sign in sheet
Scans in NPP, and enters it in the system
Qualifications:
Education and/or Experience:
High school diploma or equivalent
6+ months of healthcare/dental front office experience is preferred
Demonstrated experience and success in customer service.
Bilingual in Spanish is required