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Part-Time: Medical Accounts Receivable/Self-Pay Collections Representative

Job Posted 1/17/2025
RuralMed
Holdrege, NE 68949
United States
Category Accounting
Part-Time
Job Description
Description

Title: Medical Accounts Receivable/Self-Pay Collections Representative

Department: Revenue Cycle Services

Reports To: Hospital Self-Pay Supervisor

Supervises: N/A

Status: Part-Time

Location: Remote within Nebraska and/or Kansas

Hello, We Are ruralMED!

Join our mission of supporting rural healthcare through collaboration focused on strategically tailored services, effective leadership, and industry-specific expertise.

Our Medical Accounts Receivable/Self-Pay Collections Representatives assist patients in finding payment solutions for medical bills. Through communication, empathy and problem-solving this position will empower patients to take control of their financial obligations.

How this Role Makes an Impact:
  • Through communication and understanding you will assist patients in navigating payment options for their medical accounts and empower them to take control of their financial obligations.
  • By utilizing your knowledge and fellow team members as well as our toolsets, you will provide the best advice to set patients up for repayment success.
  • You will ensure maximum reimbursement for services provided by using the expertise of insurance rules and regulations, best practice workflows, and the use of multiple software systems.

What It's Like Working at ruralMED:
  • Work alongside a highly-skilled, elite team driven by delivering top-notch results and supporting each other to reach a new level of excellence.
  • Discover flexibility and autonomy with a company that understands the true value and benefits of work-life balance.
  • Personal and professional growth opportunities are encouraged, and employee engagement is not just a measurement, it is a valuable tool.
  • Our core values are not only motivational, but they are also the standard for how we conduct and take pride in our work.
  • Learn more about our team:

How to Succeed in this Role:
  • Experience is preferred, but willing to offer on-job training for the perfect fit!
  • 1-2 years of related experience in a healthcare setting (preferred)
  • 1-2 years of collection or sales experience (preferred)
  • Knowledge of medical terminology and/or insurance terminology (preferred)
  • Proficient with Microsoft Office Suite (preferred)
  • Healthcare Billing Background (preferred)
  • Excellent Communication and Critical Thinking Skills
  • Character Traits: Highly Self-Motivated, Solution-Based, Compassionate, Positive, Genuine, Ability to Work Independently

Part-Time vs. Full-Time Role:

This position will be a Part-Time role.

The part-time role will be focused on supporting patients with their payment arrangements.

So, if you have additional skills outside of the primary responsibilities of this role that you want to showcase and you can see being an asset to our team, don't hide them and let us know!

General Requirements/Job Duties:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:
  • Perform tasks for accounts receivable maintenance including monitoring and reconciling reports, establishing payment arrangements with patients according to established guidelines, and monitoring established payment arrangements.
  • Perform tasks related to self-pay delinquent accounts including analysis of delinquent accounts, research of account statuses, telephone calls, written communication, etc.
  • Monitor and maintain patient address information/changes including initial skip-tracing on returned mail
  • Operate and navigate between multiple software systems for tracking patient financial transactions and demographic information
  • Analyzes and responds to patient-related correspondence
  • Receive and resolve patient inquiries
  • Responsible for referring client accounts to a collection agency
  • Compliance with policies, procedures, regulations and laws applicable to the role
  • Maintain the completeness and accuracy of patients computerized financial file

Other:
  • Maintain current knowledge of billing and reimbursement rules as designated by the Centers of Medicare and Medicaid Services (CMS), Medicaid Managed Care, and other payers.
  • Maintain proficient knowledge of EHR, clearinghouse, and payer systems, as well as any other systems, required for performing required job duties.
  • Communicate issues to management, including payer, system, or escalated account issues. Identify denial trends and provides suggestions for resolution.
  • Participate in department meetings, in-service programs, and continuing education programs.
  • Maintain a professional attitude with patients, visitors, physicians, office staff, and hospital personnel. Assure confidentiality of patient information, maintaining compliance with policies and procedures.
  • Perform other duties as assigned.

Security/Access:
  • Remote work is expected 100% of the time unless otherwise agreed upon.
  • Access to confidential information abiding by the organizations' privacy policies and regulations concerning this information.

Equipment Used:
  • General office equipment to include: fax, copier, computer, printer, etc.
  • Telephone

Patient Age Groups Served:
  • None