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Occupational Health Accounts Receivable Specialist I

Job Posted 2/5/2025
PatientFirst
Glen Allen, VA 23060
United States
Category Accounting
Job Description
The responsibilities of this job include, but are not limited to the following:
  • Reviewing the status of accounts for OH clients as assigned;
  • Conducting outreach to employers, insurance companies, Third-Party Administrators (TPAs), and patients via telephone and email to determine the status of claims and invoices and the steps necessary to complete for reimbursement;
  • Conducting research into accounts with remaining balances and taking the necessary actions to achieve resolution;
  • Re-filing or re-invoicing the appropriate responsible party for the amounts owed;
  • Ensuring courteous and professional communication with all parties;
  • Documenting efforts accurately and following up to ensure outstanding accounts are worked to completion and in a timely manner;
  • Communicating effectively with the employer, insurance company, and TPA to understand the reasons for past due balances and identify solutions to prevent accounts from reaching this status;
  • Working within OH to ensure information gathered is properly updated onto Industrial Client (IC) accounts as appropriate;
  • Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties;
  • Processing credit card payments while ensuring all compliance protocols are followed;
  • Ensuring all productivity goals including the number of calls made and accounts worked daily are achieved on a consistent basis;
  • Communicating trends or issues to the OH AR Supervisor;
  • Performing other duties as assigned;
  • Operating, using, and maintaining office equipment as trained.

Minimum education and professional requirements include, but are not limited to, the following:
  • Employee must be 18 years of age or older;
  • High school graduate or equivalent;
  • Experience working in outbound call center preferred;
  • Knowledge of AR, OH Services, and WC preferred;
  • Excellent verbal and written communication skills required;
  • Ability to prioritize and multitask;
  • Self-starter with the ability to work independently and achieve productivity goals;
  • Computer skills required, including Microsoft Office applications (e.g., Excel, Word);
  • Basic math and analytical/problem solving skills;
  • Must be able to sit for long periods of time (4 to 7 hours at a time).