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Manager of Strategic Accounts

Job Posted 1/17/2025
Hayes Locums
Fort Lauderdale, FL 33309
United States
Category Executive
Job Description
KEY OBJECTIVE:

  • The Manager, Strategic Accounts will serve as a trusted partner to Hayes' key enterprise clients by developing and fostering deep and long-lasting relationships, with the overall goal of nurturing the client relationship, protecting the integrity of our service, and driving customer loyalty.
  • The Manager, Strategic Accounts is pivotal in ensuring client retention, satisfaction/advocacy, and GROWTH.

ROLE:

  • Partner with Director, Strategic Accounts to strategically grow existing and new business
  • Service&develop named strategic client accounts, existing and new, by utilizing service line product knowledge, understanding of each client's locum utilization and communication of the recruitment process
  • Build relationships with strategic accounts and be point of escalation for those contacts
  • Nurture& initiateclient relationships by establishingan integrated network of communication &point of contacts for health systems
  • Maintain regular contact and site visitswithin assigned accounts and territory
  • Present key results and opportunities to senior level contacts at client
  • Partner with the Physician Recruitment team to maintain awareness onopen jobs and physician activity
  • Partner with the Director of Business Development to create, maintain and address service quality concerns
  • Attend and participate in strategic conferences as well as customer events
  • Facilitate voice of customer reporting and applicablebusiness reviewreporting
  • Create and develop individualized account strategies for expansion opportunities in collaboration with Director, Strategic Accounts

RESPONSIBILITIES:

  • Integrated System-wide relationship
    • Understand who the key decision makers and influencers at each facility identified
    • Build new relationships with C-Suite and VP level contacts in an effort to create more integrated and global effort to meet clients need.
  • Voice of Customer
    • Respond to requests, questions, issues for target clients.
      • Escalation to Director, Strategic Accounts.
    • Enhance customer service and additional attention to ensure expectations are meet and delivered
  • Customize Credentialing Process
    • Work w/ MSS to establish credentialing process/expectations with each Key Account in collaboration with Director, Strategic Accounts
    • Interact around a problem file (i.e. set up conference calls)
  • Strategic Visits /Conferences
    • Annual Site Visit
    • Additional visits to territory clients
    • Regional Conferences
    • Participate in client charity events and other client entertainment functions
  • Business Review
    • In collaboration with Director, Strategic Accounts
    • Use Analytics and Business Intelligence Reports to create metrics and reporting around:
      • Days worked, Specialty and Site
      • Physician and Ancillary locum expense
      • Presents to placement ratio
      • Trends (credentialing timeframe, what we are doing well, what needs attention)
      • Thought leadership

QUALIFICATIONS:

  • Bachelor's Degree
  • At least2+ yearsof experience in provider staffing
  • Experience inrelationship management,business development and account management
  • Ability to travel up to 50%
  • Previous experience in a metrics driven environmentwith the ability to drive results
  • Proficiency with managing objections and high-level sales talk tracks
  • Ability to utilize problem solving and critical thinking skills
  • Strong written and verbal communication skills, including presentation skills
  • Ability to work with cross functional teams, collaborate and build positive relationships
  • Willingness to assist, periodically, in on-call for travel change request