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Licensed Insurance Customer Service

Job Posted 2/2/2025
R K Mehrotra - State Farm Agency
Baton Rouge, LA 70801
United States
Category Customer Service
Job Description

Licensed Insurance Customer Service

Repost Job Date: 2/1/2025 2:02:26 AM
Location: BATON ROUGE, LA, 70806
Salary: $40000.0 - $60000.0/year
Experience: 1 Year(s)

State Farm Agency, located in Baton Rouge, LA is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

Please read the requirements below before applying as only candidate that meet the following criteria will be considered:

1. Must have an active Property and Casualty Insurance license and/or Life and Health Insurance license.

2. Must have some insurance agency experience.

2. Must have the ability to commute to our Baton Rouge, LA office location, this is an in-office position.

If you must the above criteria and have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:
  • Answer phones and greet clients
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options


As an Agent Team Member, you will receive
  • Salary plus Bonus
  • Paid Holidays
  • Paid Time Off
  • Health Insurance
  • Retirement Plan
  • Valuable experience


Requirements

  • Property & Casualty and/or Life and Health insurance license
  • Insurance office experience
  • Must be able to work in office 8:30 - 5:00 a.m. Monday through Friday
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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