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Licensed Insurance Customer Service

Job Posted 2/2/2025
Janice Peterson - State Farm Agency
Omaha, NE 68102
United States
Category Customer Service
Job Description

Licensed Insurance Customer Service

Repost Job Date: 2/1/2025 2:03:05 AM
Location: Omaha, NE, 68127
Salary: $45000.0 - $60000.0/year
Experience: 1 Year(s)

Janice Peterson - State Farm Agency, located in Omaha, NE, is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This position is focused on Customer Service for a well-established State Farm Agent.

Ideal candidate will provide excellent customer service and always be willing to take the extra-step when needed. Someone who takes pride in a job well done and is self-managed and motivated. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

This is an in-house position, please only apply if you can make the commute to our office located in Omaha, NE. Only candidates with an active Property Casualty license will be considered.

Responsibilities include but not limited to:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Provide excellent customer service and focus on client retention.


You will receive:
  • Salary plus commission
  • Paid time off (vacation, personal/sick days, and major holidays)
  • Benefits available
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office


Requirements
  • This is an in-office position, please only apply if you can commute to our local Omaha, NE office
  • Must be self-motivated and capable of working independently when agent is out of office
  • Proactive in problem solving
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Motivated and quick to pick up/learn new computer systems
  • Excellent communication skills - written, verbal and listening
  • Property & Casualty insurance license (required)
  • Life & Health insurance license (must be able to obtain)


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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