Client (industry): IT Services
Working Location: Boston, MA (Hybrid days/week)
Working hours:
Employment Type: Contract, Full-time
Pay: $32 - $35/hour (DOE)
Job Overview The IT Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of various operating systems. This position requires commuting to end-client(s)'s location a few days per week.
Key Responsibilities - Configure internal office server, PC, network, telephony hardware, and software for clients.
- Perform on-site installation of server, PC, network, telephony hardware, and software for clients.
- Perform troubleshooting for remote and on-site server, PC, network, telephony hardware, and software for clients.
- Provide support for server, PC, network, telephony hardware, and software administration to clients.
- Perform installation and troubleshooting at site (Required business trip).
- Compose and issue work records and project records of installation and configuration for each client.
- Report and archive actual solution and countermeasure of troubleshooting for future reference.
- Report the status of each project and troubleshooting progress to your team/project leader.
- Perform product research and market trend analysis as requested by your team leader.
- Draft proposals and/or quotations for clients as requested by your team leader.
- Control projects, vendors, and sub-contractors for delivery and completion of projects on time.
Other Responsibilities/Expectations Maintain the following latest standards of technologies to provide appropriate IT-solutions which meet the clients' requirements:
- Microsoft, Citrix, VMware and other major software vendor's product(s).
- Cisco, Fortinet, Palo Alto and other major network vendors' devices.
- Unix/Linux, Windows server operation and maintenance.
- Security software and solutions for servers and PCs.
- Local and Wide Area Network technologies.
- Microsoft365, Active Directory, Azure AD, Exchange.
- Video conference tools.
Qualifications - 3+ years of work experience as IT Support Engineer.
- B.S. in Computer Science or relevant field/relevant certificates.
- Communication skills with clients, vendors/carriers, and company staff.
- Business-level Japanese and English skills required.
- Accurate and clean documentation skills.
- Valid driver's license.
- Must be able to commute to End-Client(s) office(s) a few days a week.
