Hospitality Supervisor

Job Posted 1/17/2025

Club Fit

Briarcliff Manor, NY 10510

United States

Category Other

Job Description

Job Title: Hospitality Supervisor - Evenings

Job Purpose

Oversee front line operations to ensure staffing, equipment, supplies, cleanliness and service standards are met
Be the primary point of contact for members and staff inquiries
Provide assistance to members and staff as needed
Demonstrate knowledge of practices, systems and procedures
Utilize a degree of creativity and demonstrate to our members that we care about their well-being

Manages Operations

Monitor club operations with an evident presence providing genuine hospitality
Assess all scheduled activities to confirm all planned elements of experience are delivered, including signage, temperature, cleanliness, equipment, amenities and staffing
Provide answers to member inquiries utilizing flyers, website and department staff resources
Monitor club cleanliness and status of locker room supplies and direct housekeeping as needed
Give facility tours to prospective members as needed. Greet and report initial assessment of employment applicants
Ensure opening and closing procedures are completed as required
Log and deliver packages to the appropriate departments as required
Perform cash deposits and cash draw procedures as required
Give access to locked areas for staff, vendors and contractors, and record key usage

Staff Results

Show attention to detail by identifying and addressing any obstacles or issues staff are experiencing
Assist as necessary in department tasks to ensure a positive member experience
Facilitate solutions to problems
Coach operational, mission and core value standards
Account for department staffing
Address staffing needs and department readiness with the use of, email, phone, etc.
Ensure staff take necessary breaks and cover as necessary

Professional and Technical Knowledge

Ongoing Club Fit Compliance Training in 1Huddle and MOD Training
Professional Certification
CPR AED
First Aid
Other:

Working knowledge of Microsoft Outlook, Word, and Excel
Working knowledge of Jonas front desk processes and workflows
Familiar with telephone systems and emergency outage procedures
Perform other duties as assigned

Team Work

Advise appropriate Maintenance Department contacts when facility issues arise or are reported and identified.
Notify department manager of specific incidents and/or accidents that require follow-up.
Respond to and document all accidents and incidents
Complete all required logs or reports; MOD reports and Lost and Found logs
Report observations to improve our daily operations and execution of activities
Respond to member feedback (if applicable)
Interact and work with staff at all levels in the club
Assist when coverage is needed
Partner with department managers to facilitate a smooth operation

Job Requirements
Ability to:

Walk, sit, or stand for extended periods of time
Lift 25lbs
Understand and communicate both verbally and written in English
Follow relevant directions
Think independently and suggest effective solutions to potential challenges
Work a flexible schedule as required by business needs
Understand and comply with all company safety policies and their requirements
Attend training meetings as schedules
Ability to work approximately 30 hours per week
Available to work evenings

Reporting Structure

Direct line to Manager of Hospitality Services

Pay Range

$18 - $20/ hr

Club Fit is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Applicants must be at least 18 years old or if not, provide proof of eligibility to work and have a legal right to work in the United States. This job posting describes the general requirements for the position and is not a complete statement of duties, responsibilities of requirements.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Other details

Pay Type Hourly
Min Hiring Rate $18.00
Max Hiring Rate $20.00

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