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Desktop IT Specialist __Spanish Bilingual Support

Job Posted 10/28/2024
Syntricate Technologies Inc
Fort Worth, TX 76102
United States
Full-Time
Job Description
Position- Desktop IT Specialist Spanish Bilingual Support

Duration-Contract

Location- Fort Worth, TX

JD

" Support and troubleshoot Windows 10 Operating System related issues

" Diagnose and resolve system and network related issues on desktops, peripherals and related equipment.

" Support and troubleshoot Microsoft Office (especially Outlook)

" Handle and resolve all problems escalated from customer helpdesk in a timely manner.

" Work with backend global teams to remediate and escalate issues as needed.

" Make recommendations for desktop performance improvements (and lead their execution)

" Be responsible for application upgrades and escalated trouble tickets.

" Provide desktop computing customer service and support.

" Configure and manage software Package Distribution via SCCM.

" Create and maintain related documentation and knowledge base.

" Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.

" Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN

" Spanish Bilingual Support is a mandatory requirement

Windows 10

8-10 Years' experience

Regards,

Pallavi Verma

Sr. Technical Recruiter Syntricate Technologies Inc.

Direct : (phone number removed)

Email : Web:

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