For over 32 years, our locally operated business has provided comprehensive premium care to lawns in the greater Nashville area. Utilizing high-quality turf, top-of-the-line application equipment, and golf course-grade materials, our technicians bring playing and gathering spaces back to life!
Our customers are wonderful! We hear feedback like this:
"I have been using Second Nature for 15 years and by far, they are the best I have ever used. I have had multiple neighbors ask me how I got my yard to look so great. It was an easy answer-I called Second Nature."
Who are we looking for? Someone with a great attitude, a wonderful work-ethic, super honest and motivated, with impressive customer service skills
Come join our work family at Second Nature Lawn Care!
What do we have to offer our employees? LOTS!
• Benefits!
• Health Insurance!
• Dental and Vision!
• 401(k) matching!
• HSA contribution!
• Paid Time Off (up to 2 weeks based on tenure)!
• Professional Development Assistance!
• Holiday pay!
• Employee Referral Bonus ($2k over 1 year per referral)!
• Company provides $25,000 worth of Life Insurance!
This is a full-time position. $19-$23/hour based on experience!
Job Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer complaints in a timely and efficient manner.
- Maintain a thorough understanding of company products and services.
- Document and update customer records accurately in the database.
- Collaborate with other departments to address complex customer issues.
- Provide feedback on the efficiency of the customer service process.
- Identify and escalate priority issues to the appropriate team.
- Assist with the input of orders, audits, daily production
- Follow communication procedures, guidelines, and policies.
- Participate in training and development sessions to enhance service skills.
- Monitor customer interactions to ensure high-quality service delivery.
- Contribute to team goals and performance metrics.
Job Requirements
- High school diploma or equivalent
-Marketing skills, are a plus!
- Proven experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency in using customer service software and CRM tools
-Ability to type over 40 words per minute
- Ability to handle a high volume of inquiries in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Empathy and patience in dealing with customers
- Basic computer skills and familiarity with Microsoft Office Suite
- Flexibility to work occasional weekends
- Ability to multitask and manage time effectively
- Positive attitude and customer-focused mindset
- Strong listening skills to understand customer needs
- Ability to handle difficult customers with professionalism
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