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Customer Service Clerk

Job Posted 1/24/2025
The Chickasaw Nation
Oklahoma City, OK 73116
United States
Category Customer Service
Part-Time
Job Description
We are currently looking for a Part Time 29 Customer Service Clerk to join our Exhibit C Team team located at the Exhibit C working .

Summary:

This position is responsible for establishing contact with both internal and external customers. Providing customers with the requested information, assistance concerning or direct requests to those who can provide the service. Responsible for ensuring outstanding customer service and the cleanliness and operation of the center's interior spaces. Responsibilities include operating various types of technology to obtain information for internal and external customers based on need.

Responsibilities:
Provide a high level of customer service and information to all customers and staff
Count money to verify amounts and issues receipts for funds received. This includes credit card transactions as needed
Audit of register and change box funds by auditing account shortages and overages through process of counting shift bag down before and after closing out shift
Respond to requests for information/materials; researches and fills requests for those requesting such materials and information
Maintains inventory or other records; set up displays; and maintains cleanliness of work area
Ensure that interior and exterior spaces of the center are neat and clean at all times including the lobby and restrooms resulting in a positive first impression of the Chickasaw Nation
Ensure retail gift shop and brochure racks are stocked at all times, communicating to management when items are running low on inventory
Greets customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services
Service groups visiting the Visitor Center according to Management direction
Receives requests for information and services and provides such services using advanced technological equipment
Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Performs all other duties as assigned

Competencies:
Essential:
Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Honesty, truthfulness, reliability, accountability
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Must be able to perform basic math
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Writes effective communications with team, departments, guests and management

Skills:
Essential:
Basic Computer skills

Experience:

Nonessential:
1 year directly related experience

Education:
Essential:
High School, GED or Equivalent

Credentials:
Essential:
Pass general background check
Standard Driver's License

Working Conditions:
Essential:
Works in an office setting
Sitting up to 50% of shift
Standing up to 50% of shift
Sometimes bend, kneel, stoop, push, reach
Sometimes lift and or carry up to 50 lbs
Pass pre-employment drug test