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Customer Service Bank & Branch Representative

Job Posted 1/19/2025
New Hampshire Mutual Bancorp
Windham, NH 03087
United States
Category Customer Service
Job Description
Merrimack County Savings Bank (The Merrimack) is seeking a motivated and experienced banking professional to join ouraward-winning customer service banking team as a Universal Banker (Customer Service Bank & Branch Representative)at our Windham, NH branch. This position requires travel to support our Hooksett branch location on an as needed basis. Required travel is supported with mileage reimbursement.

The Merrimack was voted the "Best Bank" for its 15th consecutive year in the Concord Monitor Cappies Awards.

We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, tuition reimbursement, professional development and the opportunity to work with a great team!

Starting salary begins at $20.00 per hour and is negotiable based on level of experience

JOB REQUIREMENTS/DESIRED EXPERIENCE:

  • High school diploma or GED
  • Minimum one year experience in customer service and/or cash handling role
  • Experience utilizing software applications to perform customer service duties
  • Strong interpersonal and organizational skills
  • Must be able to work rotating Saturdays
  • Ability to travel between offices as required
  • Prior bank teller transaction knowledge a plus but not required

PRIMARY RESPONSIBILITIES:
  • Maintains a working knowledge of banking products and services while promoting them to the customer
  • Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
  • Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
  • Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
  • Responds to questions and resolve problems or concerns for customers effectively and efficiently

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disability.