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Bilingual Intake Specialist

Job Posted 1/15/2025
Everstand
Martinsburg, WV 25404
United States
Category Healthcare
Job Description
What is this job?

The Intake Specialist ensures the wellness of youth and families through supportive, direct childcare services and ensuring a safe, secure, and calm environment. The Intake Specialist works as a vital member of the care team to act as a mentor, coach, and support to those in a direct care position. The Intake Specialist works closely with Program Administrators, Unit Supervisors and operation manager to prepare for and complete Intake procedure for all youth new to the program.

What is this company? Everstand?

Everstand is not a federal or state agency. It is an independent not-for-profit organization that serves over 1,000 children annually across 12 locations. You would join about 800 teammates across DC, MD, PA, and WV that empower youth and their families to flourish within their community.

What does the benefits package look like?
  • Accrue vacation at the rate of three weeks per year, plus two floating holidays to use, plus 10 paid holidays when Everstand is closed. That is over 30 days of time off per calendar year!
  • Paid sick and bereavement leave
  • Up to 3% annual match to retirement contributions
  • Health insurance is available via CareFirst BlueCross BlueShield.

What does this job do specifically?
  • Model and act in accordance with Everstand core values.
  • Acts in the capacity of the designated point of contact for new intakes entering the Caminos Program, duties to include (but not limited to): ensuring completion of steps to prepare unit to receive new intakes, greeting new intakes upon arrival and providing each youth with a warm welcome to the program, processing the admission of the youth in the UC portal and securing belongings of the new arrivals for Care Team staff to process and inventory.
  • Assists with the preparation and coordination of resident discharges by completing required discharge documentation, reviewing required documentation with the resident, processing the discharge of the resident from the UC portal, and generating UC portal discharge documentation including the Verification of Release form.
  • Consistently implements each residents programming in an individualized manner, implementing safety and guidance plans as applicable to provide additional support and ensures the completion of all documentation related to resident progress and activities.
  • Coaches and mentors direct care staff to engage in supportive conversations with youth and their role as a positive, consistent support in the recovery from complex trauma. Encourages actions in a calm, respectful, and patient manner.
  • Utilizes and mentors direct care staff to implement specialized training provided to prevent and support youth that are experiencing acting out behavior. This training includes but is not limited to: Therapeutic Crisis Intervention or Safe Crisis Management, National Trauma Stress Network modules, Integrated Treatment and Prevention of Sexual Abuse and Harassment concepts.

What experience and education do I need?

Required Education and Experience
  • High School diploma or equivalency plus 3 years of working with youth in social service setting

Preferred Education and Experience
  • Bachelor's degree plus 1 year of working with youth in social service setting.

This job description is a general outline of the duties and requirements involved in this role. A full job description will be provided to candidates during the interview process.

Everstand is an equal-opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.