Job Announcement
Bilingual Family Support Services Manager
Position: Bilingual Family Support Services Manager (One year, depending on contract renewal)
Program: Buena Vista Horace Mann Family Emergency Shelter (BVHM FES)
Reports to: Director of Community Services
Compensation: $72,000-$75,000 Full-Time for one year depending on funding renewal. Benefits include medical, dental, vision, acupuncture, long term disabilities, and Life insurance; generous vacation, sick leave, summer recess and winter recess, paid holidays; Pre-tax Flexible Spending Account, commuter benefits, and 401(K) with employer match.
To Apply: Visit to apply. Resumes submitted without a cover letter will not be considered.
Deadline: Interviews conducted on a rolling basis until position is filled
About the Organization:
Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video .
Position Description:
We are seeking a compassionate and bilingual Family Support Specialist to join our team in the Mission District. The ideal candidate will have a strong background in family support services and be fluent in both English and Spanish. This role involves providing direct support to families, facilitating access to resources, and advocating for their needs within the community.
Key Responsibilities:
- Family Support: Provide individualized support to families, including needs assessments, goal setting, and creating action plans.
- Resource Coordination: Connect families with relevant resources and services, such as housing assistance, financial aid, healthcare, and childcare.
- Advocacy: Advocate for families' needs within the community and work with local agencies and organizations to ensure access to necessary services.
- Counseling and Guidance: Offer emotional support and counseling to families dealing with a range of issues, including stress, crisis, and adjustment challenges.
- Workshops and Education: Facilitate workshops and educational sessions on topics relevant to family well-being, such as parenting, financial literacy, and health.
- Case Management: Maintain accurate and confidential records of family interactions, progress, and outcomes. Monitor and evaluate the effectiveness of support services.
- Community Engagement: Collaborate with community partners and stakeholders to enhance support services and address emerging needs within the Mission District.
- Cultural Sensitivity: Provide services in a culturally competent manner, respecting and understanding the diverse backgrounds and experiences of the families served.
Qualifications, Skills, and Abilities:
- Bachelor's degree in Social Work, Psychology, Human Services, or a related field. Master's degree preferred.
- Minimum of 2 years of experience in family support, case management, or a related field. Experience working in the Mission District or similar communities is a plus.
- Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.
- Excellent interpersonal skills, with the ability to build rapport and trust with families from diverse backgrounds. Strong organizational and problem-solving skills.
- Deep understanding of the cultural, social, and economic issues affecting the Latino community and other diverse populations in the Mission District.
- Proficient in Microsoft Office Suite and familiarity with case management software.
- Ability to work flexible hours, including occasional evenings and weekends, as needed.
Mission Action ( ) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.
