Bilingual Customer Service Representative

Job Posted 1/25/2025

Diverse Lynx

Princeton, NJ 08540

United States

Category Customer Service

Full-Time

Job Description

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Customer Service Representative
Location: Tampa, FL (Onsite)

The Full Time Temporary Customer Service Rep will provide information to customers in response to complaints, account questions, billing, cancelations, and other queries. This Person will also clarify customer requirements, probe for understanding, use decision-support tools and resources resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Roles & Responsibilities

Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain broad knowledge of client products and/or services
Offer additional products and/or services as needed
Prepare complete and accurate work including appropriately notating accounts as required
Track, document and retrieve information in call tracking database
Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
Participate in activities designed to improve customer satisfaction and business performance

Qualifications

High School Diploma or GED
1 3 years experience in related field (Health Insurance, Affordable Care Act)
Bilingual - Fluent in English and Spanish
Strong computer navigations skills and pc knowledge
Familiar with Microsoft Office
Able to rotate shifts as needed

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Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.