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Bilingual Client Navigator

Job Posted 1/17/2025
Nelson Connects
San Rafael, CA 94912
United States
Category Other
Pay
$25.00 to $27.00 Per Hour
Job Description
Bilingual Client Navigator

You are an organized and compassionate Client Navigator dedicated to supporting community members and connecting them to vital resources and services. You are skilled in providing a positive and dignified experience while managing multiple tasks. You thrive in a client-facing role, work collaboratively with colleagues, and are deeply committed to social justice, equity, and the overall mission of the organization.

This position pays: $25-$27

Location: San Rafael, Ca

What you will be doing:
  • Assess community needs and connect individuals to appropriate resources using internal systems.
  • Respond to inquiries via web, email, phone, and in-person, providing clear and accurate information about program offerings and eligibility.
  • Maintain accurate records and data in the central intake system, ensuring completeness and accuracy.
  • Write objective, respectful case notes and track outcomes related to service utilization.
  • Schedule appointments, send reminders, and promote organizational events such as workshops and orientations.
  • Support the coordination of external referrals to community services.
  • Participate in community outreach efforts, assisting with events and promotions.
  • Provide backup support for front-desk operations, including managing queues and maintaining a welcoming space.
  • Contribute to the creation of client-facing content, both online and in print.
  • Offer translation support as needed, ensuring clear communication.
  • Assist in organizing and recruiting participants for events, focus groups, and leadership opportunities.
  • Perform additional duties as required to support the organization's mission and operations.
What you bring:
  • At least 1 year of experience in a client-facing role, such as case management or client assistance.
  • Bilingual in English and Spanish.
  • Strong written and verbal communication skills, with a focus on empathy and clarity.
  • Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and familiarity with intake software.
  • A commitment to social justice, equity, and the mission of supporting community well-being.
  • Collaborative, with a strong ability to work within teams and across departments.
  • Detail-oriented with excellent organizational skills.
  • A deep understanding of equity, inclusion, and diversity and how they influence the organization's work.
  • Physical ability to perform tasks such as lifting, carrying, and standing for extended periods.
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can't wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply!

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

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