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Bilingual Client Greeter

Job Posted 1/17/2025
Nelson Connects
San Rafael, CA 94912
United States
Category Other
Pay
$23.00 to $25.00 Per Hour
Job Description
Bilingual Client Greeter

You are a welcoming and organized individual who plays a key role in supporting the agency's operations. You are passionate about providing a positive, dignity-centered experience and helping community members connect to resources and services. With excellent communication skills and a commitment to social justice and equity, you help ensure smooth client interactions and efficient service delivery.

This position pays: $23-$25

Location: San Rafael, Ca

What you will be doing:
  • Greet visitors and guide them through the facility, providing navigation assistance.
  • Respond to inquiries via phone, email, and in-person, connecting individuals to the appropriate services.
  • Maintain and update records in the agency's central intake system.
  • Educate community members about available programs, eligibility requirements, and provide materials.
  • Manage queues and appointments, ensuring a smooth client flow and efficient service.
  • Assist with completing applications, distributing outcome tools, and providing clear follow-up instructions.
  • Promote and register participants for agency events, orientations, and workshops.
  • Share information about external community resources and opportunities.
  • Handle clerical tasks such as filing, scanning, copying, and general correspondence.
  • Provide Spanish translation support as needed.
  • Support colleagues with administrative tasks and assist with responding to web-based and email inquiries.
  • Participate in community events and represent the agency at outreach initiatives.
  • Help collect data and success stories for internal reporting and community outreach efforts.
  • Perform additional tasks as assigned.
What you bring:
  • At least 1 year of experience in a client-facing or administrative role.
  • Bilingual in English and Spanish.
  • Excellent written and verbal communication skills, with a focus on respectful interactions.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
  • Willingness to learn new technical tools, such as database management systems.
  • A commitment to social justice, equity, and the agency's mission.
  • Collaborative, team-oriented mindset.
  • Ability to manage physical tasks like lifting, carrying, and standing for extended periods.
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can't wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply!

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

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